CyrusOne · Frankfurt
Smart Hands at CyrusOne Frankfurt
DataOptix engineers are available at CyrusOne Frankfurt in Frankfurt. We cover rack and stack, structured cabling, fibre and DWDM work, migrations, RMA handling and 24/7 emergency smart hands. Block-hour customers are dispatched on a 2-hour response SLA and pay as you go on 4-hour.
We are independent of CyrusOne. Tell us the cage or cabinet and we will confirm access arrangements before you book.
- Operator
- CyrusOne
- Area
- Frankfurt
- Response SLA
- 2-hour block hours, 4-hour pay as you go
About the site
CyrusOne Frankfurt in context
Frankfurt facility within CyrusOne's European portfolio.
CyrusOne Frankfurt is operated by CyrusOne. DataOptix is an independent smart hands provider and is not affiliated with, endorsed by or authorised by CyrusOne. Access is arranged under your own agreement with the operator.
Services
What we do at CyrusOne Frankfurt
Every DataOptix service is available at this site, delivered by engineers working in Frankfurt.
CyrusOne Frankfurt questions
Can DataOptix engineers get into CyrusOne Frankfurt?
Our engineers attend under your authorisation with CyrusOne, the same as any contractor you appoint. Adding DataOptix to your access list in advance is the single biggest factor in how quickly we can reach your cabinet, because operator access lists take days to process.
How quickly can someone be at CyrusOne Frankfurt?
Block-hour customers are dispatched on a 2-hour response SLA and pay-as-you-go requests on 4-hour. Response is often faster where our engineers already hold access to the site.
Is DataOptix part of CyrusOne?
No. We are an independent, vendor-neutral smart hands provider. We do not operate facilities and have no commercial relationship with CyrusOne, which is why our advice about your deployment has nothing riding on it.
What do we get after the work is done?
A written close-out for every ticket with photographs of what was done. Installation and cabling work also comes with as-built documentation, and cabling certification results where links were tested.
Can you order cross-connects at this site?
Yes, where you have authorised us on your account with CyrusOne. We handle the ordering, chase provisioning, then terminate and test the link when it is delivered.
Need an engineer at CyrusOne Frankfurt?
Tell us the cage or cabinet and what needs doing. A coordinator replies within 2 business hours.