Equinix · London
Smart Hands at Equinix LD8
DataOptix engineers are available at Equinix LD8 in London. We cover rack and stack, structured cabling, fibre and DWDM work, migrations, RMA handling and 24/7 emergency smart hands. Block-hour customers are dispatched on a 2-hour response SLA and pay as you go on 4-hour.
We are independent of Equinix. Tell us the cage or cabinet and we will confirm access arrangements before you book.
- Operator
- Equinix
- Area
- London Docklands
- Response SLA
- 2-hour block hours, 4-hour pay as you go
About the site
Equinix LD8 in context
Docklands site historically central to UK interconnection and carrier presence.
Equinix LD8 is operated by Equinix. DataOptix is an independent smart hands provider and is not affiliated with, endorsed by or authorised by Equinix. Access is arranged under your own agreement with the operator.
Services
What we do at Equinix LD8
Every DataOptix service is available at this site, delivered by engineers working in London.
Equinix LD8 questions
Can DataOptix engineers get into Equinix LD8?
Our engineers attend under your authorisation with Equinix, the same as any contractor you appoint. Adding DataOptix to your access list in advance is the single biggest factor in how quickly we can reach your cabinet, because operator access lists take days to process.
How quickly can someone be at Equinix LD8?
Block-hour customers are dispatched on a 2-hour response SLA and pay-as-you-go requests on 4-hour. Response is often faster where our engineers already hold access to the site.
Is DataOptix part of Equinix?
No. We are an independent, vendor-neutral smart hands provider. We do not operate facilities and have no commercial relationship with Equinix, which is why our advice about your deployment has nothing riding on it.
What do we get after the work is done?
A written close-out for every ticket with photographs of what was done. Installation and cabling work also comes with as-built documentation, and cabling certification results where links were tested.
Can you order cross-connects at this site?
Yes, where you have authorised us on your account with Equinix. We handle the ordering, chase provisioning, then terminate and test the link when it is delivered.
Need an engineer at Equinix LD8?
Tell us the cage or cabinet and what needs doing. A coordinator replies within 2 business hours.