Global Switch · London
Smart Hands at Global Switch London East
DataOptix engineers are available at Global Switch London East in London. We cover rack and stack, structured cabling, fibre and DWDM work, migrations, RMA handling and 24/7 emergency smart hands. Block-hour customers are dispatched on a 2-hour response SLA and pay as you go on 4-hour.
We are independent of Global Switch. Tell us the cage or cabinet and we will confirm access arrangements before you book.
- Operator
- Global Switch
- Area
- London Docklands
- Response SLA
- 2-hour block hours, 4-hour pay as you go
About the site
Global Switch London East in context
Docklands facility used by carriers, content providers and enterprises.
Global Switch London East is operated by Global Switch. DataOptix is an independent smart hands provider and is not affiliated with, endorsed by or authorised by Global Switch. Access is arranged under your own agreement with the operator.
Services
What we do at Global Switch London East
Every DataOptix service is available at this site, delivered by engineers working in London.
Global Switch London East questions
Can DataOptix engineers get into Global Switch London East?
Our engineers attend under your authorisation with Global Switch, the same as any contractor you appoint. Adding DataOptix to your access list in advance is the single biggest factor in how quickly we can reach your cabinet, because operator access lists take days to process.
How quickly can someone be at Global Switch London East?
Block-hour customers are dispatched on a 2-hour response SLA and pay-as-you-go requests on 4-hour. Response is often faster where our engineers already hold access to the site.
Is DataOptix part of Global Switch?
No. We are an independent, vendor-neutral smart hands provider. We do not operate facilities and have no commercial relationship with Global Switch, which is why our advice about your deployment has nothing riding on it.
What do we get after the work is done?
A written close-out for every ticket with photographs of what was done. Installation and cabling work also comes with as-built documentation, and cabling certification results where links were tested.
Can you order cross-connects at this site?
Yes, where you have authorised us on your account with Global Switch. We handle the ordering, chase provisioning, then terminate and test the link when it is delivered.
Need an engineer at Global Switch London East?
Tell us the cage or cabinet and what needs doing. A coordinator replies within 2 business hours.